Frequently asked questions

#help you everytime FAQs

Q1. Can I order from overseas?

Yes, you are welcome to place an order from overseas using one of our recognised payment methods. At the moment, however, we are unable to ship parcels overseas so you will need to have your items delivered to a Nigerian address for collection or to be forwarded to you. See our Delivery options for details on the delivery services we offer internationally.

Q2. Can I change my order?

Once you have placed your order and it has been confirmed, we are not able to make any changes. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to change an order.

Q3. Can I cancel my order?

Once you have placed your order and it has been confirmed, the process of sending out your order and charging your card is very swift and we are rarely able to intervene before this is completed. The good news is if you do find you have placed an order you no longer require, our returns process is quick and easy, and if you return it to store it’s free! See our Returns Policy for details

The Consumer Protection (Distance Selling) Regulations 2000 give you the right to cancel your order and receive a refund of all charges in certain circumstances. For further details on how to do this, please see our Terms and Conditions

Q4. What do I do if there is a problem with my order?

Contact our Customer Service team either by calling 07014557154 or by sending an email to Our opening hours are:

Monday – Friday 09:00 to 17:00
Saturday 10:00 to 16:00

Q5. Do you offer a gift wrapping service?

Yes we currently offer gift wrapping as part of our service.

Q6. Why are my items arriving in separate packages?

We are currently upgrading our distribution centre. If you ordered multiple items, you may receive these items in separate deliveries or parcels, with separate tracking IDs. Your items will still arrive within our specified delivery times.

Q7. Do I need to login to my account to place an order?

No, you can use our quick and easy Guest Checkout if you’re in a rush and don’t want to log in. Obviously, we think it’s best to log in so you can keep a record of your purchases, but the choice is entirely yours!

We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). For more information about how we manage personal information please click here to see our Privacy Policy.

Q8. What happens if I forget my password?

Don’t panic! You can easily request a new password by clicking on “Forgot your password” on the login page. Your password will automatically be sent to your email address. We strongly recommend that you change your password immediately once we have sent it to you by logging onto your account and clicking on Edit Email Address/Password.

Q9. Why do you need my email address?

We use your email address as a unique means of identifying you. We will use it as your login name for your account with us, and any communications regarding your order will be sent to this address. View our Privacy Policy to see how we take care of your personal details.

Q10. Which payment methods do you accept?

We accept, Visa, MasterCard and Verve on POS, Direct Bank Transfer and Cash on delivery

Q11. Do you save my payment details for my next visit?

We don’t automatically save your payment details, but if you want us to then just remove the tick from the box when you have entered your details. Your details will then be securely stored and you will not have to re-enter them when you place your next order. We have very high security standards and you can trust us to take good care of your details. If you don’t wish to save your personal details then don’t worry – you can simply re-enter your payment details each time you make a purchase.

Q12. How secure is your website?

As a way of ensuring all credit and debit card transactions are protected by the highest levels of security we have also implemented Verified by Visa (bVb) and MasterCard SecureCode (SecureCode) which together are known as 3D Secure. This is a security programme which allows you to create your own personal password, known only to you, for use as an extra security measure each time you use your Visa or MasterCard (including Maestro) to make purchases online.

Q13. What are your top tips for shopping at Gidi Cartel?

Keep your eyes peeled and get ready to act fast. If you see something you fancy, pop it in your basket pronto. As all savvy shoppers know, the more you visit Gidi Cartel the more fantastic big label bargains you are bound to find. Click here for our shopping secrets.

Q14. What's your refund and exchange policy?

Click here to see our Returns policy.

Still question?

We are always happy to hear from you. do not hesutate to shoot us any questions you might still have.